TERMS & CONDITIONS

Welcome to Zencasashop. By accessing and using our website https://zencasashop.com, you agree to be bound by the following Terms & Conditions. These terms govern your use of our services, purchases, and interactions with our online store. Please read them carefully before placing an order.

1. Business Information

  • Store Name: Zencasashop

  • Owner: Mrs. Sangani Smit Rajeshbhai

  • Email: info.zencasashop@gmail.com

  • Phone: +91 9016111098

  • Address: W/O 31,Sumeru business hub, Surat City, Mota Varachha Road, Gujarat – 394101, India

2. Eligibility to Use

  • By using this website, you confirm that you are at least 18 years of age or accessing under the supervision of a parent/guardian.

  • You must provide accurate, complete, and current information while registering or purchasing.

3. Products & Services

  • All products listed on Zencasashop are described with as much accuracy as possible. However, minor variations in color, size, or appearance may occur due to digital photography and screen settings.

  • We reserve the right to modify, discontinue, or update products and prices without prior notice.

4. Pricing & Payment

  • All prices displayed on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise stated.

  • We accept secure payments via Credit/Debit Cards, UPI, Net Banking, and Wallets.

  • By placing an order, you agree to provide valid payment details and authorize us (or our third-party payment processors) to charge the order amount.

5. Order Acceptance & Cancellation

  • Once an order is placed, you will receive an email confirmation. This does not signify acceptance – it only confirms we have received your order.

  • We reserve the right to accept or reject any order due to stock availability, payment verification, or suspicion of fraudulent activity.

  • Customers may cancel an order within 12 hours of placing it, provided it has not yet been shipped (see our Refund & Cancellation Policy for details).

6. Shipping & Delivery

  • We ship orders across India using reliable courier partners.

  • Estimated delivery time is 5–10 business days, depending on your location.

  • Shipping details, timelines, and charges are explained in our Shipping Policy.

7. Returns, Refunds & Cancellations

  • We follow a customer-friendly Return & Refund Policy to ensure satisfaction.

  • Refunds/cancellations are processed in line with our Refund & Cancellation Policy.

8. User Responsibilities

By using our website, you agree that you will not:

  • Use our website for fraudulent or unlawful activities.

  • Attempt to interfere with the functioning or security of the website.

  • Reproduce, duplicate, copy, or resell any part of the website or content without written permission.

9. Intellectual Property Rights

  • All content on Zencasashop, including text, images, graphics, logos, and designs, are the property of Zencasashop and protected under copyright and trademark laws.

  • You may not use, reproduce, or distribute our content without prior written consent.

10. Limitation of Liability

  • Zencasashop will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability, in any case, shall not exceed the value of the product purchased.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

12. Privacy & Data Protection

  • We value your privacy and protect your personal data in compliance with applicable laws.

  • Please refer to our Privacy Policy to understand how we collect, use, and safeguard your information.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The updated version will be posted on this page, and continued use of the site implies acceptance of the revised terms.

14. Governing Law & Jurisdiction

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of Surat, Gujarat, India.

15. Contact Information

For questions, complaints, or support regarding these Terms & Conditions, please contact us:

📍 Address: W/O 31,Sumeru business hub, Surat City, Mota Varachha Road, Gujarat – 394101, India
📧 Email: info.zencasashop@gmail.com
📞 Phone: +91 9016111098