REFUND & CANCELLATION POLICY

At Zencasashop, we are committed to providing high-quality products and a smooth shopping experience. This Refund & Cancellation Policy explains the terms under which refunds, returns, replacements, and cancellations are handled. By making a purchase on https://zencasashop.com, you agree to the following policy.

1. Business Details

  • Store Name: Zencasashop

  • Owner: Mr. Sangani Smit Rajeshbhai

  • Address: W/O 31,Sumeru business hub, Surat City, Mota Varachha Road, Gujarat – 394101, India

  • Email: info.zencasashop@gmail.com

  • Mobile: +91 9016111098

2. Order Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order, provided the order has not yet been processed or shipped.

  • To cancel your order, please email us at info.zencasashop@gmail.com with your order ID and cancellation request.

  • Once shipped, orders cannot be cancelled.

3. Return & Replacement Policy

We accept returns and replacements under the following conditions:

✅ Product delivered is damaged, defective, or incorrect.
✅ Product is unused, unworn, and in its original packaging.
✅ Return request is raised within 7 days of delivery.

  • Customers must provide proof of damage/defect (photo/video) for faster resolution.

  • Upon verification, we will arrange a return pickup or request the customer to self-ship the item.

  • Once the returned product is received and inspected, a replacement will be shipped or a refund will be processed.

4. Non-Returnable / Non-Refundable Items

For hygiene and safety reasons, certain items cannot be returned or refunded, including but not limited to:

  • Innerwear, swimwear, personal care products.

  • Customized or personalized items.

  • Items purchased on clearance, final sale, or special discounts.

5. Refund Policy

Refunds are issued in the following cases:

  • Cancelled orders (within the allowed time).

  • Approved returns for defective or incorrect products.

  • Non-availability of product after payment.

Refund Method:

  • Refunds will be processed via the original mode of payment (Credit/Debit Card, UPI, Net Banking, Wallet, etc.).

  • Depending on your bank/payment provider, it may take 7–10 business days for the refund to reflect in your account.

6. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account/UPI/wallet.

  • Contact your bank or payment provider, as there may be processing delays.

  • If you still have not received your refund after 10 business days, contact us at info.zencasashop@gmail.com.

7. Shipping Costs for Returns

  • If the return is due to a mistake on our part (wrong/defective/damaged product), we will bear the shipping cost.

  • If the return is due to customer preference (not liking the product, size/color change), the customer is responsible for return shipping charges.

8. Contact for Refunds & Cancellations

📍 Address: W/O 31,Sumeru business hub, Surat City, Mota Varachha Road, Gujarat – 394101, India
📧 Email: info.zencasashop@gmail.com
📞 Phone: +91 9016111098

Grievance Officer : Mr. Sangani Smit Rajeshbhai