At Zencasashop, we value our customers and are always ready to assist you with queries related to orders, returns, shipping, payments, or general support.

Please feel free to reach out to us through the following official channels:

Registered Business Details

👤 Owner/Authorized Person: Mr. Sangani Smit Rajeshbhai
🏠 Address: W/O 31,Sumeru business hub, Surat City, Mota Varachha Road, Gujarat – 394101, India
📞 Customer Support Number: +91 9016111098
📧 Support Email: info.zencasashop@gmail.com
🌐 Website: www.zencasashop.com

Customer Support Timings

• Monday to Saturday: 10:00 AM – 7:00 PM (IST)

• Sunday & National Holidays: Closed

• Emails can be sent 24/7, and we aim to respond within 24–48 hours.

Queries We Assist With

• 📦 Order tracking & delivery updates

• 🔄 Return, refund, or exchange requests

• 💳 Payment & billing related issues

• ❓ Product details & availability

• 🛠 Technical issues while placing an order

Grievance Redressal Officer

In compliance with Indian e-commerce regulations, the following grievance officer has been appointed for consumer complaints and escalation:

👤 Grievance Officer: Mr. Sangani Smit Rajeshbhai
📞 Contact Number: +91 9016111098
📧 Email:info.zencasashop@gmail.com
📍 Address: W/O 31,Sumeru business hub, Surat City, Mota Varachha Road, Gujarat – 394101, India

All complaints will be acknowledged within 48 hours and resolved within a maximum of 30 days.

Stay Connected

• 📧 Subscribe to our newsletters for updates.

• 📱 Follow us on social media (links coming soon).

• 🛒 Shop confidently knowing we are always just a call or email away.