FAQS

At Zencasashop, we believe in complete transparency with our customers. Below you will find answers to some of the most common questions regarding our products, services, and policies.

1. Who operates Twonovla.shop?

Zencasashop is owned and managed by Mr. Sangani Smit Rajeshbhai.
Registered Address: W/O 31,Sumeru business hub, Surat City, Mota Varachha Road, Gujarat – 394101, India
Email: info.zencasashop@gmail.com
Phone: +91 9016111098

2. Are the products genuine and quality checked?

Yes, all our products are sourced directly from trusted suppliers and undergo strict quality checks before being listed. We ensure that every customer receives products as per the description and standards mentioned on our website.

3. How can I place an order?

  • Browse our collections at www.zencasashop.com

  • Select your desired product(s) and add them to your cart.

  • Proceed to checkout, fill in your delivery details, and complete payment securely.

4. What payment methods do you accept?

We accept major credit cards, debit cards, UPI, net banking, and wallet payments through our secure payment gateway. Cash on Delivery (COD) may be available for select locations.

5. How will I know if my order is confirmed?

Once you place an order, you will receive an order confirmation email at your registered email ID along with your order number. You can track your order through our website or by contacting our support team.

6. What is your shipping policy?

  • We ship orders within 1–3 business days of confirmation.

  • Delivery timelines usually range between 5–7 business days depending on your location.

  • You will receive a tracking link via email or SMS once your order is dispatched.
    (For detailed terms, please visit our Shipping Policy page).

7. Do you deliver across India?

Yes, we deliver to most cities and towns across India through our trusted logistics partners. Remote areas may take slightly longer to deliver.

8. What is your Refund & Cancellation Policy?

  • Orders can be cancelled within 24 hours of placement if not yet dispatched.

  • Refunds are processed in case of damaged, defective, or incorrect products, as per our Refund & Cancellation Policy.

  • Refunds are initiated to the original payment method within 7–10 business days.

9. Can I return or exchange an item?

Yes, we accept returns/exchanges in case of defective or damaged products. Customers must raise a request within 48 hours of delivery by contacting us at info.zencasashop@gmail.com.

10. Are my personal details safe with Zencasashop?

Absolutely. We respect your privacy and ensure that all personal information is stored securely. Your data will never be sold or misused. Please refer to our Privacy Policy for more details.

11. How can I contact customer support?

📞 Phone: +91 9016111098
📧 Email: info.zencasashop@gmail.com
📍 Address: W/O 31,Sumeru business hub, Surat City, Mota Varachha Road, Gujarat – 394101, India

Our customer support team is available Monday to Saturday, 10:00 AM – 6:00 PM.

12. What if I receive a damaged product?

If you receive a damaged or defective product, please contact us within 48 hours of delivery with pictures of the product, and we will arrange a replacement or refund as per our policy.

13. Do you offer bulk orders or wholesale pricing?

Yes, for bulk purchase inquiries, please reach out to us at twonovlashop@gmail.com with your requirements, and our team will assist you.