SHIPPING POLICY

At Zencasashop, we are committed to delivering your orders quickly, securely, and affordably. This Shipping Policy explains our shipping timelines, delivery process, charges, and related terms so that you can shop with complete confidence.

1. Business Information

Zencasashop is owned and managed by Mr. Sangani Smit Rajeshbhai.

  • Business Address: W/O 31,Sumeru business hub, Surat City, Mota Varachha Road, Gujarat – 394101, India.

  • Email: info.zencasashop@gmail.com

  • Phone: +91 9016111098

2. Order Processing Time

  • All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • You will receive an email and/or SMS confirmation once your order is processed and dispatched.

  • If we face any delays due to stock unavailability or unforeseen circumstances, our team will inform you immediately.

3. Estimated Delivery Time

  • Orders are generally delivered within 5–7 business days across most pin codes in India.

  • Remote or rural locations may take 7–10 business days depending on courier availability.

  • Delivery timelines are estimated and may vary due to courier delays, weather conditions, strikes, or other external factors.

4. Shipping Charges

  • We offer free standard shipping on most orders unless otherwise specified at checkout.

  • In some cases, a nominal shipping fee may be applied based on order value or delivery location.

  • Any additional charges (if applicable) will be displayed at the time of checkout before you confirm your order.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID and courier details via email/SMS.

  • You can track your order in real time on the courier partner’s website.

  • For assistance with tracking, you can contact our support team at info.twonovlashop@gmail.com.

6. Delivery Areas

  • We currently ship to most cities and towns across India.

  • If your pin code is not serviceable, you will be notified at checkout or our support team will contact you.

7. Delays in Delivery

While we strive for timely delivery, delays may occasionally occur due to:

  • Incorrect or incomplete delivery address.

  • Unavailability of the recipient at the delivery location.

  • Courier partner issues or unforeseen events (bad weather, strikes, etc.).

In such cases, our customer support team will help resolve the issue at the earliest.

8. Undeliverable Packages

If a package is returned to us due to:

  • Incorrect/incomplete address, or

  • Repeated failed delivery attempts,

the customer will be responsible for any re-shipping charges. Refunds for such cases will be processed after deducting actual shipping costs.

9. Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with pictures of the package and items.

  • We will verify the claim and arrange for a replacement or refund as per our Refund & Cancellation Policy.

10. International Shipping

At present, we do not ship internationally. Orders are only fulfilled within India.

11. Customer Support

For any shipping-related questions, please contact us:
📞 Phone: +91 9016111098
📧 Email: info.zencasashop@gmail.com
📍 Address: W/O 31,Sumeru business hub, Surat City, Mota Varachha Road, Gujarat – 394101, India

Our team is available Monday to Saturday, 10:00 AM – 6:00 PM.