PRIVACY POLICY

At Zencasashop, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website https://zencasashop.com. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Business Details

This website is owned and managed by:

Business Name: Zencasashop
Owner: Mr. Sangani Smit Rajeshbhai
Address:91 9016111098
W/O 31,Sumeru business hub, Surat City, Mota Varachha Road, Gujarat – 394101, India
Contact Number: +91 9016111098
Email: info.zencasashop@gmail.com

2. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

Personal Information: Name, email address, phone number, billing address, shipping address.
Payment Information: Credit/debit card details, UPI, net banking information (processed securely via payment gateway, not stored by us).
Order Details: Products purchased, order history, preferences.
Technical Data: IP address, browser type, device information, cookies, and usage data.

3. How We Use Your Information

We use the collected information for:

Processing and fulfilling your orders.
Sending order confirmations, shipping updates, and customer service communications.
Processing secure payments through third-party payment gateways.
Improving our website, products, and services.
Marketing and promotional communications (only if you consent).
Fraud prevention, legal compliance, and dispute resolution.

4. Sharing of Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share limited information with:

Payment Gateway Providers (to securely process transactions).
Logistics and Courier Partners (to deliver your order).
Service Providers & IT Vendors (for website operations, analytics, and support).
Legal Authorities (if required by law or to protect our rights).

5. Data Security

We take strict measures to protect your personal information by:

Using SSL encryption for secure transactions.
Partnering only with PCI-DSS compliant payment gateways.
Restricting data access to authorized personnel only.
Regularly updating our systems for enhanced security.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies Policy

Our website uses cookies to enhance user experience, track preferences, and improve site functionality. You can disable cookies through your browser settings, but some features may not work properly without them.

7. Your Rights

As a user, you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Opt out of marketing communications at any time.
Request deletion of your personal data (subject to legal requirements).

To exercise your rights, please contact us at info.zencasashop@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any information.

9. Retention of Data

We retain your personal information only as long as necessary for business, legal, or regulatory purposes. Once data is no longer needed, it will be securely deleted.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the "Last Updated" date. Continued use of our services after changes indicates your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, you may contact us at:

📍 Address: W/O 31,Sumeru business hub, Surat City, Mota Varachha Road, Gujarat – 394101, India
📞 Phone: +91 9016111098
📧 Email: info.zencasashop@gmail.com